Cancellation Policy

At MatekHallmarkHub, we understand that sometimes you may need to cancel an order. Here’s our Cancellation Policy:

Order Cancellation

– You can cancel your order within [time frame, e.g., 24 hours] of placing it, provided it hasn’t shipped yet.
– To cancel, contact our customer service team at [samuelmatthew477@gmail.com] with your order number and reason for cancellation.
– We’ll cancel the order and issue a full refund within [time frame, e.g., 5-7 business days].

Shipped Orders

– If your order has already shipped, you’ll need to follow our Return Policy to initiate a return.
– Please see our Refund Policy for details on refunds.

Pre-Orders and Backorders

– Pre-orders and backorders can be cancelled within [time frame, e.g., 7 days] of placing the order.
– If the pre-order or backorder has already shipped, you’ll need to follow our Return Policy.

Special Orders and Personalized Items

– Special orders and personalized items are final sale and cannot be cancelled.

Exceptions

– We reserve the right to cancel orders due to:
– Errors in product pricing or description
– Unavailability of products
– Suspected fraudulent activity

Changes to Cancellation Policy

We reserve the right to modify this Cancellation Policy at any time. Your continued use of our website constitutes acceptance of changes.